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Original Comment I am a United Plus Preferred Member! In June I booked two tickets Boston to Miami leaving on 11/7/2012 with a layover in Newark. The morning of 11/6/2012 United called to confirm the reservations and faxed our boarding passes. At 3:00 pm I received an electronic phone message saying the Newark flight was cancelled and was told to call United. I did so and was put on HOLD. While I was on hold I received another electronic call saying we had been rebooked for Saturday 11/10/2012 which was four (4) days later! This was unacceptable for us; as we would miss all 3 days of the event we were flying to attend.<br /> <br /> I continued to attempt to call United and was put on hold for over ONE HOUR and 40 MINUTES. I was desparate but finally had to hang up at 4:35 as my battery had expired. United never answered my call.<br /> <br /> I called a travel agent just before the office closed and was advised I would probably have to buy new tickets if we needed to be in Florida the next day. It cost an additional $342.60 to rebook each flight on AA for a total of $685.20 out of pocket (and unnecessary) expense.<br /> <br /> There were EMPTY seats on the American Airline flight. United could have EASILY rebooked us into those seats at no extra expense for us. In fact the agent at AA in Boston was very surprised that United had not done so.<br /> <br /> IS THis is how a Priority membership works???? United Airlines should return the full $322.40 I originally paid for our United flights AS WELL AS $400 worth of travel vouchers to cover the money I was forced to pay for unanticipated AMERICAN AIRLINE flights to Miami. <br /> <br /> Had we travelled on the day United rescheduled us we would have missed all four days of a family wedding celebration, including rehearsal dinner, a welcome party, 4 days with our children and their children for which we had rented a family condominium, AND the entire wedding!!! <br /> <br /> Most of all, I am disappointed to find after 24 years of membership with United Airlines to be subjected to such angst, frustration and emotional trauma in spite of the new &quot;United Plus Preferred membership&quot; which is advertised as giving &quot;Priority Status&quot; to members.

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