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Original Comment Wow nothing but complaint's on this site and I will have to add to it,A few weeks ago my"device" stopped working so I called for a cheap basic replacement phone (nothing elaborate)after speaking to one of your representative's he sold me a phone for $20 saying nothing about signing a new 2 year deal so i waited 3 day's for a phone that was supposed to be overnight ed, when it arrived I put my sim card in and everything was fine or so I thought,A week later my service was shut off and my bill is up to date,so I called and received the big run around for 12 hours i was told by 7 different people tough basically. I have been a customer for 4 or 5 years now and the customer service you provide are inept and combative seeming more interested in sale's only, and some have been argumentative and combative.This message is directed directly to chairman/ c.e.o. Mr. Randall McPherson this is a direct reflection on not only YOUR leadership but the corporate mentality of screw the little guy.How do I use your service(that I pay for) without a device(phone) very disappointed with your service, and considering another carrier!

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