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Original Comment Was visiting Clarksville IN recently on a work trip and went into local LensCrafters and was greeted and helped by Shannnon that quavery helpful. She called doctor as my bifocal prescription was not on paper copy and got it straightened out- I ordered glasses via phone a few days later and asked them to shop to my home in Arkansas - followed up today (10 days later) and they had arrived today and I asked they be expedited to my home as she was unclear on whether to mail! Again not sure why the confusion but she was adamant about not being able to do anything about expedited shipping even though it was past deadline on when tet were supposed to arrive! My wish is u give your employees to ability to make a decision on when its the right thing to do for customer due to not meeting customers expectation

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