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Original Comment I have been a customer of Virgin Mobile for at least 3 or 4 years and I have never had such poor customer service. I have been told many different things by 10 or more different people (not a lie either) and I still have no solution. I was told one thing and now no one wants to honor what was said. My phone conservation was sent to head quarters to listen to what was said, they are not really giving me an answer to my problem. Was told that if I did not hear from them to call back, I told the one supervisor that I wanted them to call me directly, and guess I was not clear enough by giving them my number and telling to leave a message if I didn't answer, they decided to call a phone that does not work half the time. Then they are tell me that they can not do anything until the phone gets topped up and then they can send me a replacement phone but then they are saying that they already sent me a replacement so they can not send me another one.. which is it top up and send me one or you cant because you already sent one.. Why would I top up a phone that does not work. Why would I want them to send me another phone that 2 of them have given us the same problem. I would really like to speak to someone from head quarters, not just get an email. When I get an email from you I will send my phone number through an email. I like my plan through Virgin mobile, I would hate to have to go to a different service because no one wants to fix my problem...Until I hear from you..

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