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Unfortunately I have to concur with the former comments. This is the most deplorable excuse for a cell phone carrier there is. T-Mobile is a nightmare. My story is too long as well. My nightmare began when I was migrated over Sept 2008. Fast corwarding , they have sent me a total of 17 phones all blackberry 9700. They know these phones do not work but they send one each time it malfunctions. They last approximately 2 weeks. They would prefer to keep sending phones that do not work rather than send one working phone. This has been going on for a year now. Ridiculous customer service and yes they do lie. This is the worst company ever. They need to go away! Oh BTW looming for a carrier to change.


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