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Original Comment I purchased a Cuisinart Ovenware Roaster from Sam's last year, 2011. I opened the box and used the roaster for the first time Thanksgiving Day, 2012. I roasted the turkey in it. After dinner, my sister wiped the pan drippings out of the roaster with a paper towel. After washing it, she dried it with a paper towel. The "non-stick" surface came off in three places. I called Cuisinart, 1.800.726. 0190 today, Saturday, November 24, 2012 at 12:30 pm EST and initially spoke with Gabrielle. She unsuccessfully attempted to inform me that the product that I had purchased had a "Limited" Lifetime Warranty. Even though the box and the Use and Care Guide both read "Lifetime Warranty", Gabrielle continued to attempt to convince me that the product that had been advertised as having a "Lifetime Warranty", a feature that persuaded me to purchase the defective product in the first place, did indeed have a "Limited" Lifetime Warranty. A fact that I would have known had I gone to the website. If this poorly handled situation does not convince you of Cuisinart's terrible customer service and inadequate product knowledge, maybe the fact that cuisinart does not offer refunds will!! In this poor economy every dollar, dime, penny spent counts. Their remedy is to have customers pay $7.00 for shipplig and handling. According to the Use and Care Guide, "If your ovenware should prove to be defective within your lifetime (see Gabrielle), we will repair it or replace it...without charge to you, except for shipping and handling." Answer me a few questions. If your first roaster was defective, what makes me trust that the next roaster will not be equally defective? Why does cuisinart think that I would want to spend any more money on their products? Who does not take pride in their products and company name and realize that in any business customer loyalty is crucial? I will NEVER purchase a cuisinart product again.

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