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Kmart customer representatives and Kmart.com online services is a SCAM!!! I made an online lay-a-way purchase Thanksgiving evening. I was told the items were in stock at a store that was close to me. I was able to complete the transaction, make the down payment and everything. I got an email from Kmart.com the next day saying that per my request, my order was cancelled. I DID NOT CANCEL my order! I called the Kmart.com customer care and explained the situation. I was told that the item I purchased online was cancelled due to them not being in stock. When I asked how could that be because I was able to go through the order and everything and was told that I needed to contact the Kmart store for answers. I called Kmart headquarters today and was told by the first representative that she did not know why the order was cancelled. I asked her why did the email state that per my request the order was cancelled and was told that it was just jargon that Kmart uses in their emails; that it was not actually cancelled per my request and transferred me to EVON, who told me that there was no one higher that I could speak to, she was the highest person that I could go through. EVON pretty much told me that online customers do not matter and the information provided online to customers is not accurate because if their is a person in store who is trying to make a purchase at the same time the online order is going through, the person in the store gets priority and the person online, their order gets cancelled. She tells me that someone put in the notes that I called to cancel the order on 11/23 but the email that I got showing where my order cancelled was received on 11/22/12. This is completely not fair to customers who use the online service. Your order gets cancelled by the Kmart representative and to cover it up they tell you that you cancel your order and don't give you any other explanation or offer any guidance or assistance other than, "I'm sorry that your order got cancelled."


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