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just bought a used 2006 lexus glx 470 on nov 18, 2012 at the toyota auto mall dealer in elk grove, california. without realizing after having it for 3 days, it didn't have an owner's manual and a spare key. the salesman did not informed us about it and now we are being told that they can't do anything about it. we talked to the manager and all he said was, "whatever we got, we supplied it to you". had we known beforehand, we would not have bought the car. when we were looking at the vehicle tht sunday (nov 18th) they were kissing our asses. and now that they got our money, they don't know us anymore. the manager can't even compliment us with a spare key and an owner's manual? is there anything you can do about this? i wouuld appreciate it if you could get a hold of the manager (don't even know his name)at the toyota dealer in elk grove, ca and tell him to get on the ball and give us a spare key and an owner's manual. thank you.


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