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Colonial Heights Va - I asked Roy the manager if I could pick up a cake for the soldiers on Ft Lee 1 hour early on Dec 6th for appreciation day this was on the morning of 28 Nov 2012....I was told Sam Club is open but to business customers only from 7 - 10 I explained to them I need the cake to be in the office by 10 am because the ceremony started at 1000 I was told to purchase a business card.....why should I purchase a business card for a one time deal.....I have a customer card already.....I was given a 1800 number to call and Roy told me he will NOT alow me to pick the cake up even 30 minutes early.....wow thanks manager Roy you appreciate the soldiers protecting YOUR COUNTRY!!!!!!!! POOR customer service I have been on this 1800 line over 25 minutes trying to get permission to get this cake


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