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I bought and paid cash for a beautful california king brooklym Pillow top mattress and box springs, paid $3062.16 on 4 November 2012 with a delivery date set up for 17 November 2012. On 17 November, the mattress ONLY was brought to my house, which I was told by the delivery men (one with a broken arm with a full cask from shoulder to hand) that they forgot to put the box springs into the truck so off they went. No mattress or box springs. Reset a delivery date for for 21 November, get a automated phone call on 20 November saying my baed will be delivery tomorrow the 21st and I will be getting a call within a few hours to tell me the times. I get that call, telling me my bed will be delivered between 3:15 and 5:15 on the 21st. Guess what, I take the afternoon off off work, I get another call just before lunch that day telling me the delivery has been delayed to call 1-800-732-7747, which I call. Made yet another delivery date, 21 November, same thing happens AGAIN. I also went to the store I bought it from, spoke with the store manager. Make yet another delivery date, 24 November, happens for the THIRD time. Go to the store again, spoke to the same store manager. I am willing, like a fool, to reschedule one more time for today, 28 November. Go through the whole thing again, a recording calls me yesterday evening around 5:00 P.M. telling me that 3 pieces, 1 cal. king mattress and 2 box springs will be delivered to my home today and that I will be getting a call later to inform of the time of delivery. I get a call before I go to bed (delivery will be between 9:15 and 11:15 A.M.) and I'm thinking, cool, finally, I will be getting my beautiful new bed. My husband takes the morning off work to be at the house. I go off to work, a get a call at 8:30 this morning informing me that my delivery has been cancelled to call 1-888-567-3452 to reschuedule. Not on your live I will. I went to the Sears store during my lunch. I asked for a full refund. Which the clerk was helpful with that. Never again will I buy anything I cannot carry out of the store over my arm from Sears. This 1-800 number I was always told to call was answered by a woman by the name of Katy I couldn't understand and was hung up on when I requested to speak with a supervisor. Unbelieveable how rude Sears customer service are. If I did at my work I would e fired on the spot!


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