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Original Comment I am writing this comment because I was very unhappy with the service I received from one of your airport agent, and also from one of your telephone helper. My wife and I travelled on Spirit Airlines to Las Vegas, 11/24/12. Our Confirmation # is A8W17D. In checking in to get a boarding pass, as was instructed by one of your agents, I accidentally was charged for two (2) "carry-on", when it should have been for two (2) "checked bags." The airport agent informed me that she could not refund me for the charge, but that I would be able to get it back if I were to call Spirit Airlines, when I returned home. I did as I was told, but your telephone helper infromed me that since the agent did not make a notation on the receipt, there was nothing he could do. I think I am being treated unfairly, and I think you need to refund the charge for the "carry-on" bags, since we did not have any "carry-on" bags. We have used your airlines before, and will probably do so again, but if we can expect this kind of customer service, I can guarantee you it will be our last trip on your airlines. Granted, we are just two small passengers, compared to the millions of others you serve, but I will leave it up to you to decide.

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