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I had a refrigerator deleived in August, 2012. It was scratched on the front. Initially I asked for a new one, but the delivery guys were so unpleasant and made me feel as though I was asking for too much. So after speaking with a Sears rep, from the delivery man's phone in my driveway, I agreed to a $160.00 credit on my Sears card if I would keep the fridge. I did not opt for a gift card. I have since spoken with five Sears employees in Customer Relations regarding the credit that has yet to be applied to my account. The follow through by Sears employees in nonexistent. It is disgraceful how they treat customers.


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