Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I bought a MiFi device from Best Buy and I have &quot;tried&quot; to get it to work now many times. I've called in many times and not only do i get placed on hold for 45 minutes to hours upon hours but I'm spoke to in a rude manner and when I'm told that Im being transferred..I'm then hung up on! I've received the run around about how we should trouble shoot everything and then after months of this I tell your crappy customer service that I'm done with this problem. The customer service rep.. Me was her name (yeah right!) tells me that &quot;She can have virgin mobile to ship me out another one. Then I'm told that..oh well your warranty is now up so we can't actually ship it out! You will have to purchase another one.&quot; I was like what?!?! So I decide that I need one pretty bad due to traveling all the time, so I go and buy ANOTHER ONE!!!!! After 3 weeks it starts acting up! I call in AGAIN! So I call back in to go through the trouble shooting again and then it works for 20 mins and it quit working again! I call back and I go through the run around and then I go through being hung up on twice! Then I'm told that now I'm past my 30 day warranty to get a new replacement. So I end up with someone else's broke crap. I try to make it work and it won't and so I call back again! I'm told another one will be sent out to me. I get the other one weeks later and it's JUST A BOX!! I call back and go through the same phone routine and when I get to the supervisor he tells me he will ship me another one out ASAP..1 week goes by and I get nothing! I call back and I'm told an investigation has been completed and it was stated that they shipped one out to me. I explain it was only a box. The guy places me on hold and then hangs up on me!! So I've had enough and I'm seeking out my legal options. Anyone else who is having the same problems feel free to message me and to get in on this. The more the better. This company needs to shut their doors since they do not want to help out customers and treat them right AND not rip the customers off. You can reach at: <br /> Lets stop this nightmare together! Joy

Feedback

Your Name

Your Email

Verification