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Original Comment My name is Adolph White. I cancelled two tickets in July 2012 due to military service; my daughter was supposed to travel with me but because of my military service she could not travel without me. I cancelled both tickets more than seven days prior to our scheduled travel but have received only one refund. I have been given many different instructions to remaining refund as well as many different reasons why I cannot get it. Each time I call I cannot get a senior person from the corporate office, instead only someone in India. I did all I was supposed to do yet I am being denied a refund of my hard earned money. Military service is tough and demanding; I had to cancel yet Spirit is refusing to give a refund or even to give me a credit for a future flight. I am trying to travel to Jamaica on the 12th December 2012 and I could at least use that unrefunded seat or even a part of it. The conformation code is YBYAI6, the traver's name is Tamika White, I am her father Adolph White; travel date was 4 August 2012 thru 8 August 2012. $381 is a lot of money for me; I work very hard and I am sure it would not hurt Spirit Airlines to return all or some of my money, or even to credit some for a future travel. I am sure there are empty seats available. I would appreciate a seat or partial credit for a seat on the 12th December 2012 to Jamaica. At least this gesture would repair some of the damage to my finances and the disappointing feelings I have towards Spirit. My family and friends are frequent flyers and a kind gesture from Spirit would at least restore our interest in flying with Spirit in the future. If this kindness is extended by Spirit, that sentiment could be reciprocated by us in the future.

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