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I waited on line today with TWC for a total of 1.5hour trying to get my cable service moved.I finally got in touch with one young lady named Alicia, who took the time to help me even though it wasn't her departments job to do so. Prior to finally reaching Alicia I was shuffled back and forth between departments with no one being able to help me. The customer reps are rude and ignorant. when I asked for the manager, he/she was too busy to come to the phone to hear my complaints and when I asked for a regional office I was told that there wasn't one. I am sick of the customer service at TWC. They treat their customers like trash. Hire some decent hard working people who want to work and who will treat the consumer with a little more respect. Really considering Direct or DISH, customer appreciation goes a long way. Think about that TWC.!!!!!!


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