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Original Comment I have been with virgin mobile for almost two years now. I recently registered my debit card to automatically pay my bill due to a promotion offering 5 dollars off when you register a card. After about 3 months of not receiving this discount I called the customer service line to inquire as to why. I was informed that it was only for iphones. I requested my card be taken off file since the only reason I registered it in the first place was for the promotion. I woke up yesterday morning to a text message from my bank stating that my account had been overdrawn and I was being charged a 35 dollar overdraft fee. Virgin mobile has automatically withdrawn my payment causing my account to overdraw. This is the second time they have done this to me. The first time it happened I was compensated and treated with much respect when dealing with the matter but when I called yesterday to resolve this issue I was treated horrible and disrespected by the agent on the phone and then by the manager that I requested to speak to. I have worked in the customer service field for over a decade and couldn't even imagine treating anyone as poorly as I was treated. The manager ended up hanging up on me. I proceeded to call back and luckily reached a different desk and spoke with three agents who were nothing but friendly and as helpful as they could be. The agents that I spoke with informed me that there was nothing that they could do for me because I had already used over that amount of data I was allowed to use if they were going to refund my money. I can completely understand the reasoning behind this explanation but seeing that they drew the payment out of my account without my authorization in the first place should make that reason void. Remember, this is now the second time they have done this resulting in overdraft fees charged to me. I am going to write a letter to the corporate office expressing my discontent with the agents that I spoke with and inform them that ultimately hiring agents like that will lose them multiple customers in the long run. I can honestly say that I have referred this company to almost all of my friends and even those I am just meeting because of how cheap and, up until now, how problem free they are. It goes without saying that I will no longer be recommending, using, or letting my friends or family use this company's service any longer unless in some way this problem is resolved beyond satisfaction.

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