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Original Comment After being a Target customer for over 4 decades, my husband just cut up his Target credit card and vowed never to shop there again! I am on the verge of doing the same pending the outcome of my latest issue. We purchased the "Up and Up" (Target brand) of Sonicare toothbrush replacement heads several months ago. We didn't use them right away because we had just replaced them. When we opened the package several days ago and attempted to use them, they were defective. I attempted to exchange them yesterday and pay a lot more for the "real" Sonicare replacements, and was told since I didn't have the receipt, I would be given store credit for the lowest price in the last 90 days, which was considerably less than what I originally paid. The employees that handled the situation were very nice, but said their "hands were tied" and that this was corporate policy. If this were the first time, I'd let it go, but this has happened repeatedly each time we try to return something at Target. Months ago my husband bought a printer cartridge and was told by the sales person that if it didn't work out he could return it. When he tried to do it (with the receipt) he was told it was opened and couldn't be returned. Last year I bought some flip flops and the dye turned my feet hot pink, and when I tried to return them with the tags, they said they were out of season and not in the system and couldn't be returned. Obviously Target does not care about customer satisfaction, even though it says so on the Up and Up product I just tried to return. I just called the 800 number and got a representative who was struggling with English and said she would pass my comments along to management. I asked to speak to a manager and was put on hold for almost 15 minutes. My husband has the right idea--I think I'll cut up my card, as well, and shop somewhere else. FYI, if you own a Sonicare toothbrush, don't buy the Target brand--they don't work!!!

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