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I ordered my Cricket phone and service online on November 30, 2012. It was shipped and I got it on Friday, December 1, 2012. I woke up on Thursday, December 6, 2012 and my phone is not working. I call Cricket on the phone and was bounced around from person to person. The first person I spoke with after hearing everything he had to say I asked him over 15 times to speak with a supervisor and he refused. I then only answered him with "May I speak to your supervisor please", for about another 3-5 minutes. I then go to a corporate store and the manager, Jesus, just looks at the phone and says it is a software issue and to pay $85 to have it fixed or replaced. I tell him that I have not had the service/phone for a week and it should be covered. I was told it does not - I WAS NOT TOLD THIS WHEN I PURCHASED THE PHONE. So I spent 40 minutes in the store, 1 hour on the phone and I: lost a day of work, missed client calls because the phone is not working, burned gas, stood in line, waited on the phone, paid Cricket $167 and NOW I HAVE NO PHONE!


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