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Original Comment There customer service is in the Phillipines. The first time I called they could not help because of uploading/updating information. Another call and I was given the wrong information on when my 3 months of HBO etc was over and I would have to pay a higher fee..The next time I had an increase in bill and was told it would be corrected. A month later I call because I did not have a reimbursement and was hung up on after I stated the problem and person said I would be reimbursed....but that ended the conversation so I am not sure it will be taken care of due to the person not ending the call. We a need for jobs in the US why are they in the Phillipines. I am ready to leave this service. Had left Charter for Direct TV but considering another change.

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