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Original Comment My DVR lost connection with the antenna on Tuesday, December 4. After going through all the possible resets and reboots with Direct TV's Tech Support, they said they would have to send a technician to my home. The date given was for the 2nd - as it was already the 4th I asked him he could possibly do that, to which he replied "I mean January 2." After six or seven phone calls over a five day period to try to get an earlier date for repairing my problem, I was offered the opportunity to have parts shipped to my home via FEDEX to see if I could fix the problem myself. I think the recommendation has great merit for a new Direct TV business model - having all customers perform their own maintenance would do wonders for the bottom line. If the CEO is paying attention, Supervisor Nathan came up with this idea at 8:30 CST Saturday night! Anyway, with the Loony Toons actions Direct TV Tech Support provides, I highly recommend everyone do as I have just done - switch to DISH.

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