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Original Comment Hey Im am writing here as a last attempt to get some assistance from boost mobile. I have had a portion of your service since November the 8th. It is now December the 17th 2012 and the issues with my new phone have NOT been resolved and now you want more money from me for another month of service????. I feel like I have been ripped off by your company and will do what ever necessary to get my money back and to warn people about these issues. Here is the problem that I have tried to get help with for over a month. I have kept records of these phone calls and now I am very happy I did.<br /> <br /> On November the 6th I ordered a Kyocera Hydro phone. I received that phone on Thursday November the 8th. When I received that phone I went online, my number *** *** 5520 was ported from ATT. I used that phone with that phone number for a total of 5 days. I also ordered another phone, a Samsung Galaxy Rush. On November 13th that phone came. I went online and switched my account from the Kyocera Hydro to the Samsung Galaxy Rush. I called in to have my mothers number, *** *** 6560 ported in to be used on the Kyocera Hydro which I had just switched from. I was told to let my phones come back on and her number would be working on the hydro. Later after turning my phones on I realized that the 6560 number was on the Galaxy Rush and not the Hydro. The Hydro did not work and my number was gone. I called in again had the 6560 number switched to the right phone but the other did not work. I was given a temporary number which didn't not work at that time for my 5520 number. My mothers number was switched to the correct phone but while on the phone with customer service there was a problem with her line and she was without service for days but is not currently fixed. I still do not have my *** *** 5520 number, I still have the temporary number *** *** 9801. I am only able to make calls and access the web. I can not text, I can not set up my voicemail and I do not have my number I have had for years.<br /> <br /> I continued to get transferred repeatedly with people I had trouble understanding and each time I had to explain my situation over and over again. Ive spent hours on the phone with boost mobile with customer reps who have been rude to me, who have transferred me to wrong departments, given me numbers that did not work. One of the rude reps would not allow me to speak to her team leader or supervisor even after I asked her several times. I was on the phone with her for almost 2 hours, there were communication problems and she would ask me why I wanted to speak to her supervisor and I simply told her because you're not able to help me with the issue I need someone who can. She ignored my requests and transferred me again. I feel like I have been getting the run around. Every time I call I hear something new. I was told that the 6560 number was showing up on both phones and I needed a third handset to fix it. I was told they could no longer find the 5520 number in the system and asking me repeatedly if Im sure it was ported over. I AM sure. I used my ATT number for 5 days with boost mobile. I was also told I couldn't text because they were switching over to new towers and the problem would be resolved automatically on the 20th of November and I could call in and be refunded after it was fixed. It was never fixed and I was told by another rep that theres nothing going on in the area... .again a run around.<br /> <br /> I was also told by the engineering department after waiting over 72 hours for them to phone that the 5520 should be working. The reps wanted me to accept their word that every thing was fixed but when I asked them to call both numbers they would see that the 5520 number says disconnected and the 9801 number would ring to my phone although it should have been the reverse. I do not want a different number I want the number I had. I chose your company because I could keep my number and pay 55 dollars for a months service. I have paid my 55 dollars, and I am not getting the promised service of unlimited text talk and web. I cant text, I cant set up voicemail I don't have my number. Noones helping me.<br /> <br /> I went through the same steps and processes with over 10 customer service reps, restarting, rebooting, and restoring my phone to factory settings and nothing came out of it. A ticket was created and sent to the engineering department. They called me back a few days later only to end up telling me they have done all they can they are sending me to another department who can better assist me. They never called back. I end up calling the engineering department back and was transferred. I was told by several people they would fix it. The last guy said he understood the problem but none of your other workers did and he was trying to explain through chat and phone calls the issue. He said he understood my issue and would put my files in his bin for the next day and he would take care of it and call me back and make sure it was resolved. I waited and have not received a call.<br /> <br /> I am in the middle of job searching, Ive just graduated a private University and have sent out resumes with my *** *** 5520 number that says it has been disconnected. Boost mobile is preventing me from job opportunities and I am very dissatisfied with your company. As stated earlier something needs to be done about this. I need to be refunded for the services I have paid for an am not getting, for this phone I paid for that is not benefiting me and allowing me to get the services that I paid for. I paid 55 dollars to boost mobile on the 8th of November and as of December the 117th I have not received those services paid for. I was told this morning while asking for a credit because I dont want to keep paying if Im not getting what I paid for that I had NEVER made a payment to boost mobile at all even though I have bank records showing I did. Apparently she think some customer service rep gave me 55 dollars for a free month of service. Yeah right. I will take other actions if necessary.

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