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Original Comment We have been Cricket customers for years. I have been through several phones because of them not working properly. My husband has had three. We just bought him a new one couple months ago only because the one he had just wore out. He ended up with the phone that had the slide out keyboard. Now he is one that doesn't like change and not technically knowledgeable. But he really started to like the phone especially the slide out keyboard. Anyway a week ago phone was in his pocket and when he got it out to make a call the screen was cracked (on the inside). Took it to store on Mall Rd in Florence, KY. Was told that he had to pay the $85 for "claim" and then was told that he wouldn't get the same phone back. Was told it had been discontinued for a while. So apparently when we bought his phone it was already discontinued? Why wouldn't they tell us. Well this is his business phone so we had no choice but to pay $85 and also had to pay $15 to have a temporary phone activated (that we already owned). But they put in a $15 credit and said that when phone came it to tell them to bill the and activation fee and it would use the credit.So get phone back, They said there was no charge for activation that that was part of the $85. They sent a Vitality and the dam thing is NOT a new phone it is a refurbished phone and the thing wont charge! Took back to Cricket and they said looks like the port is loose. If it happens again bring back. He said so I have to pay another $85? They said no "it SHOULD be under warranty". Took home still wont charge keeps going in and out of charging. Then get up this morning to find out our phones are shut off because we didn't pay the $15 activation fee! Seriously! You guys are messing around causing him to lose phone calls and potential business. And my phone which we just bought a couple weeks ago keeps freezing up and I asked about it and was told it was a problem with the software and the guy I spoke with has same phone and same problem. So I pay hundreds of dollars for a phone that doesn't work properly, pay for insurance on a phone that is a discontinued model when I purchased, have phones shut off because I didn't pay an activation fee that was suppose to be part of $85, have a phone that just randomly cracks the inside screen, and receives a broken refurbished phone to replace my NEW phone. And it's harder than hell to contact you all. So unless you can make us a happy customer in the next week you will be losing our business! We have referred quite a few people to you all and I guarantee you that at least my immediate family if not more will be leave you also.

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