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Original Comment I have a HP P6130 Computer which was purchased 8/17/09. <br /> I took it into Best Buy for service and was told that the hard drive had to be replaced. I was than told that I would have to call HP and get a recovery disc.<br /> On my first call to your customer service (to India) I was told that I would need to get more information, which meant going back to Best Buy since I was put on hold for about 45 minuets.<br /> I called HP again and was put on hold numerous times, after about another 40 minuets I was told that HP no longer supported this model and a recovery disc was not available.<br /> After several more calls and a returned call from your customer service department the problem was solved.<br /> Thank goodness you have an individual in you TCO escalation Dept. that is smart and helpful. Her name is Jodi Wood.<br /> With her help in only 10 minuets or so she solved the problem.<br /> Why do you keep out sourcing when you know from the start there is going to be a language problem and a building of frustration.<br /> Had I had a person like Jodi in the first place there would not have been a problem.<br /> In the mean time I have purchased another computer and it was not a HP, nor if I need another I will not even consider HP in the future.<br /> I'm sur e you have other horror stories worse than mine, but I felt you should be made aware of what's going on

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