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Original Comment I have rented with Avis numerous times. I am a wizard member and usually get good rates and the customer service in the 2 agencies I have delat with is professional and courteous. The reps go out of their way to empathize and input the oh so important human connection that is the benchmark of extraordinary customer service. Unfortunately, this week and my dealings with a chat rep, a salesrep at the branch I usually deal with (someone new maybe) and 2 customer service reps at the 800# have been the worst customer service experiences I have had from any company in a long time. There is 0 empathy and 0 human connection. They were 1 step away from being outright rude. It offered the same experience as talking to my computer except my computer is faster and offers more information than your representatives. I have a reservation but do not feel like I was given the best rate available nor am I even sure the dates, times or location for pick up and return are accurate until I get the email I assume. I am very disappointed and came over to you from being an Enterprise member for many years. I only left them because while there rates are better than yours there deposits are higher and there customer service was horrible and I got tired of dealing with breathing computers. Up till this week I thought I made the right switch but am right now looking at Enterprise to see if they can give me a better deal to return and am considering using them from now on. <br /> <br /> FYI I am a Sprint Supervisor and speak with a lot of people who travel in a normal weeks I speak with hundreds I have been touting AVIS as the company to deal with I am after this week withdrawing my aces for AVIS and will recommend Hertz for Customer Service and Enterprise for their rates!!!!

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