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Original Comment I contacted Sears on 11/24/12 to request a service technician to come & repair my front load washer. The technician came out & had to order the parts needed to repair my appliance. We set a repair date of 12/5/12 between 1 & 5. My appliance needed the metal & plastic drum, & pulley replaced. Let me add the total amount of repairs costed more than I paid for my appliance. Two technicians came out on 12/5/12, and put the new parts on, and supposedly tested my appliance. When I got home that evening my son said my appliance was repaired. I put a load of laundry in, and my washer starts leaking water. I called the repair department to get someone to come back out, and was told I needed to schedule another repair appointment,and the earliest someone could come back out was 12/10/12. The customer service said we could trouble shoot the problem over the phone, and I told him "absolutely not there is no way I can move that washer by myself. I told him I didn't have anyone to help me move it either. My son has an injured knee, and is in a knee brace, with the possibility of surgery,& my husband is sick from chemo treatments. I was not happy with that, and requested someone to come out sooner. After being transferred to about a half a dozen people they still could not get someone out sooner. I had wet laundry that sat in my washer for several days until I could borrow a washer. I called the next morning to see if I could get someone out sooner, and spent several hours on the phone, disconnected,and was transferred to several more customer service reps only to be told I apologize ,but that is the soonest we can get someone out. To say the least I was very mad at this point, and very displeased with the customer service I had received. I will say at that point I wasn't very nice. The customer service I received was UNACCEPTABLE. The technician that came out on 12/10/12 to repair my appliance a second time just shook his head. The first technicians didn't put the drain hose on, so that is why water leaked all on my floor. The technicians that said they repaired, and tested my washer didn't do their job. They also left the old parts that took over a week after the second repair appointment to get someone to come pick them up. I was asked if I would purchase products from Sears in the future. I'm pretty sure you can guess that answer. Really!! They've lost their minds. I will never buy any Sears appliances again.

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