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Original Comment On November 24, I got on Kmart's website to create a layaway. Unknown to me, one of the items, a tea kettle, was not availible at the kmart store so it was ordered to be shipped from SEARS. My credit card was charged for the full amount of $24.34. I wasnt aware of this until AFTER the layaway was completed. I didnt want the tea kettle especially for that price, and I assumed it was apart of the layaway. On November 25th , I called Sears to cancel the purchase of the teakettle.....but was told i couldnt and I would have to receive it and THEN return it. I was told that I could refuse the item from the deliverer and have it sent back and receive a full Refund of the 25.34. So that is exactly what i did. I never had possession of the teakettle and it was sent back by the postal service on the 30th of November. As of today,December 23, I have spoken with 6 service reps that were rude, hung up on me and promised a credit to my account. I have yet to see any MONEY credited to my account. All I want is my MONEY BACK!!!!!!!!!!! Sears has truly lefy a bad taste in my mouth......never will i patronize this store again.

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