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I purchased MagicJack Plus in December 2011 and paid for a five year &quot;Platinum Preferred&quot; subscription. About three days later I paid some more money to &quot;port in&quot; my phone number from Vonage.<br /> <br /> A few months later I was online and noticed that my subscription dates on my account online didn't match my order dates. I contacted customer service and was assured explicitly by &quot;Roy&quot; that my subscription and ported in number were paid for through the full duration of my subscription.<br /> <br /> Fast forward to this month and I receive notice that my ported in number is expiring and they want a monthly or annual payment to keep it active. Once again I contacted customer service and even provided them the issue code and full transcript of my chat with Roy. It made no difference. They basically said 'Roy was wrong. Pay or lose the number.' and made no offer of a discount or refund to offset their error.<br /> <br /> I decided to port the number out to another provider, for which MagicJack charged me $30. (I figured if I have to pay more money, there are far better service quality levels out there.) As a result, without any warning even in the billing detail for the &quot;port out charge,&quot; MagicJack has cancelled by device subscription. In my subsequent conversation with customer service, they made no apologies, referencing an incredibly obscure &quot;fine print&quot; clause in their terms of service, giving them the right to cancel everything with no refund if you port a number out.<br /> <br /> So, &quot;my bad&quot; for not reading the massive terms of service. But, one of the primary claims of shills like Dan Borislow (CEO of MagicJack [email protected]) and their ilk is that they are better than the regular phone/utility companies. Supposedly, they don't &quot;play games&quot; and &quot;nickel and dime&quot; consumers.<br /> <br /> I am a case in point that this is not the case. They are just as bad, if not worse. Trust me and use something like Skype or even Xfinity Voice. (If I am suggesting Comcast is better than these guys, then you can rest assured, MagicJack is TERRIBLE!)


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