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Original Comment I hope people read this before anything Samsung makes - They have AWESOME products when they work, but if you EVER need support for a product, be prepared to be without the product for 3-4 weeks. I had a brand ne Ativ tablet that I needed service on after 5 days. It took Samsung 7 hours on the phone and 6 reps to get a ticket started for service. Then 2 days to send me a shipping label. They use Intelisol for computers reapairs and my unit has been with them for a week and it hasnt been looked at yet. Samsung claims they have called Intelisol to expedite - I wonder how slow they would be without those calls? So its been two weeks now and no updates at all. Owned the unit a week, been without it for 2, and the minimum with the excellent GROUND shipping they do is another 4 days once the repair is done. It will be 3 weeks at LEAST, I expect 4. I am an IT professional - I need my PC for my job. If you buy Samsung for a device you need (phone/etc) think twice.<br /> <br /> Then move along to another vendor.

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