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just had the worst service in my life, spent 2 hours on the phone for them to do nothing. Talked to 5 people and each time it got worse, all I heard over and over is what they could not do instead of what they could do for me. We bought my parents a updated phone for christmas and I am now regretting it. The second CSR I spoke with deactivate their old phone but never activated the new phone and now they must have a new phone number unless they want hold off their travel plans for another 2 days for them to send a new sim card with the old phone number. They can not overnight the card per corporate office. My line of work is a Quality Auditor for Customer service and they would of all failed if I was their auditor. I would expect that someone from Coporate would want to contact me by the next business day. I have only give you the beginning of what happened during the 2 hours of my life spent with cold and untrained CSR's


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