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I have been on the phone for several hours today with DISH network. I have also had a service visit to my house. The hopper seems to be defective, at least that is what I was told. It is not possible to get a new hopper and service to my house will not come before the weekend. I have dealt with this issue for several days and have become extremely irritated with the lack of progress in correcting this problem. I ended my day with a supervisor yelling at me and disconnecting my service. After several days of fighting this and 3 1/2 hours on the phone I felt I had been patient but after being yelled st my patience had worn. She said the service rep said my wall plates were bad. Funny how the joey works but not the hopper. The hopper won't even work manually so that doesn't seem logical. I think it was just your company's way to place blame. If this were the case, your technician should not have hooked them up initially. While on hold the many times I listened as you bragged about your wonderful service record. I have not had this great experience that you speak of. I have never been treated this way before by any representative of your business. The lack of professionalism from your staff discredits your business.


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