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Original Comment I have an HP Pavilion dm4-3050us Entertainment PC. I purchased this brand new computer from Staples on February 15, 2012. In April 2012, I began to have a problem with the touchpad. It was diagnosed by HP that it was defective and was sent disks to repair the problem and bring the laptop back to initial purchase. FIRST, we needed to pack up all of the 400 GB documents, photos, pix, etc, that was on my laptop. It took months to re-install these documents. Shortly after, there was another problem, that was resolved fairly quickly with the assistance of HP support. In December 2012, I began having additional problems with this laptop. We took it to a neighborhood repair business and we were told the hard drive was defective. He suggested we call HP!! (Oh no, not that again!!) Between December 19th through today, my husband and I have recorded over 10 hours of talk with HP support, customer service, case managers and the corporate office. They are requesting I return the laptop to them and they will look at it and replace the hard drive. I'm not entitled to a new computer!! Another option was that they would send us the hard drive and we would need to have it installed. We are unable to back up the documents that are on this computer. The man at the store said he would charge us $120 to back up our computer as it is a time intensive project. Last call was the corporate headquarters was gonna pass the buck to some other customer service person from within the company. When I called, I asked to speak to Meg Whitman, they said NO! Go figure!! I WILL NEVER BUY ANOTHER HP PRODUCT!! I write this and laugh....who really cares. I am a no body in a big world that does buy HP products. No one will ever hear me!!! I want an Apple product...and who doesn't!!!

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