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Original Comment I DO NOT THINK THAT I WILL EVER PURCHASE ANYTHING ON LINE FROM FOREVER 21 AGAIN! I received a HUGE ugly bag on November 14, 2012 which not the one that I ordered. Spoke to a rep that same day and was told to return the bag. Today I spoke with a rep and her supervisor and they both tried to tell me that I had received the item that I had requested. I tried to tell her that I did not! She went on and on about the warehouse said that it was the same item that I returned. She said that they sent me an email on November 28 telling me to call them. I told her that I NEVER received said email. She said that the item had been thrown away...which I DO NOT BELIEVE the company would throw away a HUGE letter-type bag! I am now in the process of writing a letter to the corporate office and if I do not get any positive response I WILL STOP ORDERING FROM FOREVER 21 and go back to Alloy. This is crazy, now I am out almost $25, including postage to return the bag and nothing to show for it.

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