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Original Comment Hello, <br /> <br /> <br /> <br /> I am writing this letter regarding an eastern Caribbean cruise that my wife and I took two weeks ago on the Norwegian Epic.<br /> <br /> The purpose of the cruise was to celebrate our 40th wedding anniversary.<br /> <br /> We had planned and saved for this event for some time, with great anticipation and excitement.<br /> <br /> Unfortunately, the trip was spoiled, due to an incident on board in which my wife became ill for essentially the entire trip.<br /> <br /> <br /> <br /> Here is a summary of the incident.<br /> <br /> On the second night of the cruise, we entered the buffet area (fore deck 15) for dinner. <br /> <br /> An employee was standing at the entrance with a bottle of spray disinfectant, spraying the hands of passengers.<br /> <br /> By accident, the employee sprayed my wife in the face with the disinfectant.<br /> <br /> The immediate effect of this event was that it brought on a severe asthmatic attack (difficulty with breathing).<br /> <br /> She was finally able to control the attack by using a prescribed inhaler.<br /> <br /> Later on, she experienced secondary symptoms of fever and shortness of breath.<br /> <br /> The next day, she went to the ship medical facility, since the symptoms were getting worse.<br /> <br /> The ship's doctor gave her a nebulizer treatment and prescription antibiotics. The cost for services and medication prescribed were added to our charge card.<br /> <br /> The diagnosis given was severe bronchitis.<br /> <br /> My wife continued to experience severe congestion and coughing throughout the duration of the trip.<br /> <br /> Although we had booked several excursions throughout the week, it was necessary to cancel all of them, due to my wife's condition.<br /> <br /> We never left the ship the entire trip and my wife spent much of the time resting in our cabin. <br /> <br /> As of this writing, her health is improving, though some congestion still remains.<br /> <br /> <br /> <br /> We feel this incident was an unnecessary occurrence. The use of spray bottles is redundant, since &quot;spray balls&quot; of disinfectant are located at many areas around the ship (including the buffet area).<br /> <br /> This practice needs to be rectified, so that a similar occurrence does not happen to other passengers. <br /> <br /> <br /> <br /> There were several other negative situations that occurred on the trip, as well:<br /> <br /> <br /> <br /> 1) Music/ noise late at night. <br /> <br /> <br /> <br /> There was significant noise at night in our cabin, originating from live music below our cabin (cabin # 8167).<br /> <br /> The noise was loud enough to be felt in our bed and to vibrate objects on shelves within the cabin.<br /> <br /> This made sleeping difficult, especially since my wife was ill.<br /> <br /> This occurred almost every night, well past midnight on most nights.<br /> <br /> We called the customer service desk to complain and were told the music volume would be turned down.<br /> <br /> The noise was not reduced at all!<br /> <br /> After further calls to customer service, we were told there were no other rooms available in our category.<br /> <br /> As compensation for many nights of noise, we were given a ticket for a complementary dinner.<br /> <br /> We were able to use the ticket on the last night of the cruise. <br /> <br /> Ironically however, when we returned to our cabin after dinner, the noise was louder than ever!<br /> <br /> <br /> <br /> This should never occur! Sound volumes of live music should be measured and controlled. <br /> <br /> <br /> <br /> 2) Cigarette smell on balcony area.<br /> <br /> <br /> <br /> We booked a room with a balcony, in order to take advantage of the beautiful views outside our cabin.<br /> <br /> However, many times we were driven from the balcony, due to strong odors of cigarette smoking from neighboring balconies.<br /> <br /> In addition, there were odors in many of the cabin hallways.<br /> <br /> <br /> <br /> Smoking should be banned not only from cabins, but also from balconies! Let the smokers go down to the casino, where it already stinks from cigarette smoke.<br /> <br /> <br /> <br /> <br /> <br /> As you can imagine, we will not be cruising on Norwegian again for quite some time.<br /> <br /> I have copied the travel agency we used to book our cruise, so that they can warn other potential cruisers of the issues noted above.<br /> <br /> We will also let friends who ask for recommendations know about the issues.<br /> <br /> <br /> <br /> I would appreciate a management level response to this letter. I sent this letter to the NCL customer service department over a week ago and have not received any replies. <br /> <br /> <br /> <br /> As I mentioned above, my wife is still recovering from the incident.<br /> <br /> <br /> <br /> Regards,<br /> <br /> <br /> <br /> Mike Walters

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