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Original Comment I ordered 3 months in one promotion late Nov last year, but ended digital without print edition. I called the customer representative on the same day and he corrected the problem, as I though I was getting 3 months in one promotion. Guess what, I was charged 25.99 every month and 21.99 for digital. I found out after 1.5 months later because my credit card was charged twice for 1st month and one time for second month. I called Customer Reps for helped and always turned away by them, as they know what happened but refused to solve the problem. Thing was getting worst when I spoke with one of Customer Rep name Crystal. She said the price of "you pay only $25.99 total for the first three months..." was referring that I have to pay every month $25.99. I think she don't know in English. Finally, Zalk, customer rep came forward and explained to me the whole story. Therefore, I have two WSJ accounts with the same user ID. None of the customer reps(except Zalk)are helpful in customer care. I would like to speak with someone from HQ and give her/him more in details about what I was told by those customer reps. S/he may shocked if s/he found out. This is a serious business, but their employees are playing a fool within the company. Pity!

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