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Received a recall notice from Toyota re: master window switch and called for apt at Kingston, MA dealer. When I arrived, they told me work had already been done two months prior. Wasted my time. And then I received an automated call the next day that I missed my apt. 1) Service desk should have had information on recall work when I made my apt. 2) Dealer should have notified Toyota National when work was completed in November. 3) Dealer should have updated system so I didn't receive missed apt call. Update your information systems and have them talk to each other. Good customer service starts with not wasting our time.


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