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I have been a member for 7 years, in this economy attempted to pay off my account, was informed by supervisor Valerie at 1 pm my time and this phone call being recorded, was not able to apply my cashier's check to pay off my account as I had sent it to a wrong address, that the $700.00 payment had been shredded as your company does not accept a payment unless it could be electronically processed, she could not provide me with any documentation that it had been shredded, yet on this recording, she could confirm from some document that the check had not been returned to me or my bank, it had simply been destroyed. There was no phone call to me or my bank that, this was a standard practice from your company to shred $700.00 payment with no notification, or no documentation that would enable me to get the funds so it could be applied to my account to be paid off. I now have to not only pay additional payments to this account, I must pay for the loan consolidation loan I took out to pay off this creditor. Two other credit card companies, B of A and Discover Card accepted the same form of payment, Cashier's Check, why did your company not accept, and simply shred (destroy) my money with no return, no phone call, no notification at all? I will seek legal help to see that this does not happen to any other consumers.


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