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Extremely dissapointed at the sneaky customer service tactics used when purchasing my furniture. My husband and I worked with Rosalia Torres in Oxnard, CA when purchasing our living room furniture. She asked me if I was interested in the 5 year insurance plan...I said thanks but NO thanks...after our furniture was picked out my husband settled the bill. Unaware the sales rep added in the 5 year plan at $169.99 despite me already telling her NO. I saw the invoice later that night and asked my husband if he had agreed to the extra charge and he said that he did not. I immediately called the store and asked for a credit. It was like pulling teeth! Lastly, with regards to the delivery it did not show up as promised. (Sales order 140047260). I was called a ridiculous amount of times in the days prior to delivery (4) to confirm that I'd be home for delivery on 1/5/13 between hours of 9:45 and 1:45...I received a call from the delivery driver (i think) at around 12 today who stated he'd be at my home within 30 minutes. 30 minutes passed and I received another call from dispatch stating that the driver would be approximately an hour late as a result of the person (at the delivery prior to mine) not being home. You should have a policy in place, if a customer is not responsible enough to be at the delivery as promised then move on to the next delivery!!!! Don't make the person that was responsible wait an extra hour because of some selfish rude person not being home! The fact that you guys stuck around and waited for this person to show up causing an hour late delivery to me is rude and unprofessional!!!!! I Will NOT shop with Ashly again. D. Grote


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