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I have been a member since 2004, Dec 17th 2012, my husband purchased a diamond ring to give me for Christmas, the ring fits to big, I went to the store to inquire about resizing, they said it will take 6-8 weeks to get back. i said i didnt want to wait so long so I asked for a refund, We did not have a original reciept, so customer serviced pulled up the order history, and had me take it to the Jewelry dept for full refund. Come to find out that the manager wanted to give me store credit, for not having the original reciept, however he had the proof of purchase in front of him, my purchase history, how clearer can it be. My huaband paid cash, and expect it back, the exact same way. Has anyone gone thru this. Please advise


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