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Original Comment This is my first, and believe me last, experience with Cuisinart. The BRAND NEW food processor which I received as a Christmas present has a big chunk of plastic missing out of one of the parts. I noticed it after unpacking and washing all of the components. I immediately called the "customer service" (HA-HA) number and was told by "Felicia" that it would be twenty dollars for the part plus shipping. I explained it was a brand new unit which is defective and I'm not paying anything. She then said she would ship me the part, but I would have to pay to return the defective piece. I asked to speak to a Manager and was given "Mae, the Floor Supervisor" who basically said "corporate policy". REALLY!!? So, now, I have to repack it, try to get the receipt from my relative who gifted it to me, and return it to the store for a new food processor. Fine Cuisinart. However, be certain the food processor I'll be leaving the store with WILL NOT BE A CUISINART.

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