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Original Comment I sent the following letter to Nordstroms on December 30, 2012. As of this date, I have not heard back from them. I am extrememly disappointed in the rudeness of the lack of response to their employees actions. <br /> <br /> <br /> Nordstroms <br /> 1600 Stoneridge Mall Road<br /> Pleasanton, CA 94588<br /> <br /> December 30, 2012<br /> <br /> Attention: Andrea, Store Manager<br /> <br /> On Thursday, December 27, my elderly friend and I made a trip from Fremont to Nordstroms in Pleasanton for the specific purpose of purchasing new bras. My friend is disabled and needs some help shopping so she wanted to go to this particular Nordstroms for bras and new clothes. She is a Nordstrom shopper because of the excellent service and compassion your employees always show her. <br /> We arrived in the bra department and 2 people were there, one a blonde woman who was helping another customer and the other one turned out to be Myrna who was not working with anyone. The department was empty of customers at that time. Myrna took one look at us and evidentally decided we weren't worth her time. My friend uses a walker and Myrna glanced at us and looked the other way. We were nicely dressed, no reason to ignore us. So Cheryl called to her and said &quot;excuse me can you help us&quot; Myrna came over and asked what we needed and Cheryl indicated that she has recently lost weight and was there to buy some bras. Myrna asked what size and Cheryl said she really should be fitted. I then asked her name because at this point she had not introduced herself which is very unusual at Nordstroms. I indicated that I also wanted to purchase bras because I too had a size change and needed to be fitted. She brought us both into a small dressing room along with our 2 walkers so it was very crowded. She measured Cheryl around the band through her clothes and left. She brought back 2 underwire bras. Cheryl does not wear underwire bras but of course Myrna did not know this because she didn't bother to ask or notice what Cheryl was wearing. Cheryl told her she could not wear underwire bras so she brought back 2 more bras no underwires. Then she was done basically with Cheryl. One fit, the other did not.<br /> She then measured me around the band and left, bringing back two bras that did not come close to fitting. I measured 38-40 band size. She left again and brought back about 4 more bras which she helped me get on because I literally could not close the band. Turns out they were all 34 band size. Well obviously they are not going to fit. Once on, the cup fit pretty good but they were so tight I could barely breathe and my back was buldging out over the top and bottom they were so tight. I told her I didn't like that look and they were uncomfortable and she indicated that the reason was because I was &quot;big&quot;. Basically she called me fat. I am overweight but that is not how my bras generally fit. I don't buldge over the tops and if I am going to wear something all day long I want to have a good fit. And by the way, I wear a size 16 so I'm not huge. She wasn't willing to bring in anything other than 34's so we were done and she was very obviously done with us. Upon exiting the dressing room I told her the reason we were leaving without a purchase was because nothing she brought us fit and she just dismissed us by walking away. <br /> This woman is definitely not the norm for Nordstroms and I felt it deserved your attention. I probably have also called you by the time you receive this letter to let you know it is coming. When I asked Cheryl if she wanted your phone number she replied &quot;No, I will just never go to that store again&quot;. I'm certain that is not what you want.

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