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Original Comment Lenovo evidently do not care about customer service, it appears they only care about the sales. I have had a horrible experience dealing with Lenovo's customer service. It took me four days to place a sales order because I could not get a diffinitive answer from their sales reps. My two week experience with Lenovo has been as follows:<br /> <br /> I ordered and customized a thinkpad X230t convertible, but as I proceeded to customize the item in my cart it was showing a Thinkpad 230. It took talking to four customer reps in India(after 6pm) to try to get an answer as to whether my order was matching what I wanted. For whatever reason I could not get a definite answer. I then decided to call during normal business hours. Spoke with a rep to get an answer and still could not get a definitive answer. <br /> <br /> Called the next day and spoke with another rep, got a definitive answer from her that &quot;yes she can order and customize a Thinkpad X230T convertible. She then told me that she would send me a quote to verify the order before it was processed. I received an email later on that afternoon of the supposed quote and it was a cut and paste of their website, unbelievable!!! Two days later I received an email that my order was being shipped. I called the following day and asked to speak to a supervisor. They put me on hold for 15 minutes, after fifteen minutes I hung up. I then redialed and again asked to speak to a supervisor again I was put on hold for 20 minutes (they were proabably hoping I would get tired of waiting and hung up). When they figured out I was not going to hang up, they hung up on me. I then found a Thinkpad S230U at my local MicroCenter. I really wanted try this product out. Once I charged the battery, the battery was showing 2hrs of battery time. It stated in the specs that it was a 8 cell lithium battery. There is no way that this battery should be showing 2hours. I spoke with a representative at MicroCenter to let them know I needed an exchange. He informed me that they were out of stock and they will be receiving their next shipment in, maybe sometime next week. I am sending both of these laptops/tablet back and Lenovo will not ever have to worry about me spending my money with them ever again, and I will ensure I copy and paste this review at other websites where they sell their products.

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