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Original Comment I have never dealt with such terrible service in my life. six.days without data so i call. After an hour the guy says he will send me a new phone and i can start my thirty days back over as soon as i get the new phone. then after that i was to mail my defective phone back. i got a box in the mail yesterday saying i was to send my defective phone back first. i called customer service and told them as a single mother with no other way to contact me i can't go without a phone for what would be two weeks by the end of it. i more irritated that i was told one thing by one person and a complete different thing by a new service rep. then she didn't even listen to me, she just kept repeating the same thing about me sending the defective phone first and going is there anything else. English is my first language so clearly the language gap isn't on my end of the phone, i know i pressed 1. i asked to speak with a manager because at this point I'm getting mad. the manager was rude and short with me and refused to refund my money for the thirty days i was losing out on. these weren't the last of the issues. I had to deal with on that occasion alone! I'm calling corporate and letting them know how terrible their reps are!

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