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Original Comment On Sunday January 6, 2013 I had my tires rotates and balanced at the Sam's club in Johnson City, tn. After leaving in my truck, I stopped to get a haircut where I looked back at my truck and saw the center caps scratched beyond belief. I immediately returned to the store and told the employees in the tire department where one said to go get them replaced at the dealership and i would be reimbursed. The next morning I called the dealership to get a price. The total price was $297.33!!! I decided to call the store manager before paying to ensure they would pay. He ensured me they would. Three days later the caps came in and when I arrived Sam's with my receipt, the employee that scratched them apologized. After he returned to work, the woman at the counter told me they were going to fire him because this mistake!!! (For his honesty) Then the manager came out and told me that I was lying and that the security camera showed him placing them shiny side down on the ground but they did not scratch them and they will not reimburse me... Now I am stuck with a $300 set of center caps that I could not afford. Thanks for nothing SAM'S!!! I have told all of you, all of my family, and sent an email to my entire department at work as well as sent several posts to many online forums. Whatever you do, keep your vehicle far away from that place. This might cost me $300, but I will ensure that they lose in excess of $3,000. If I continue to spread the work to enough people in the next 10 years maybe even $300,000. I would personally like to know that I cost them $3,000,000!!!

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