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Original Comment Reading all the negative experiences here about DirecTV makes me feel right at home -- I feel your frustrations first hand. I just went through an awful week with DirecTV, but -- after several phone calls and a &quot;not in the least great&quot; service guy that came out yesterday, I (perhaps foolishly) feel hope. I may well be writing back after Friday (my next service call) with some not so kind words for them. But, assumiing all goes well Friday, here's what I have to say.<br /> <br /> I ended up speaking with six or so reps and all but one were putting real effort into handling my problem. They were friendly and I felt like they really wanted to save my business. Only one rep, the guy I spoke with last night (and he was friendly enough), made me feel like he didn't care if I left or stayed.<br /> <br /> IF ALL WORKS OUT FRIDAY, I feel like they did a good job and really do want to take care of their customers.<br /> <br /> I think it pretty much depends on who is on the other end of the phone when you call, like most places. They have folks that really care and some (or at least one that I know of) who decided working there beats working somewhere else and just wants the paycheck.<br /> <br /> Gotta tell you for sure though. I have, over the years, had Dish, Cable and DirecTV. DirecTV, hands down, beats the others for value and customer service. (Of course, I may eat those words Friday.)

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