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Hello,<br /> I would like to comment on the flight from Orlando on December 8th, 2012 to Fort Lauderdale with the connections to Managua, Nicaragua. We went through the ticketing and custom processes ready for the 9:42pm departure on December 8th. The flight was late and we(people flying to Managua) were told to get back to the reservation counter at the airport to reschedule our flights with Spirit for the next day. We went to the Spirit counter at MCO. We have waited several hours for new tickets. More, I wanted to talked to the supervisor. They just ignored me and I waited 2 extra hours. They way the customer service people treated us was shocking... We were totally outraged. I do have the names and emails of the people involved. I can share it with the Spirit managers. I hope that Spirit will at least reward us free tickes for the future flight to compensate us for one night and day of vacation lost. We flew next day on Copa Arilines. What a difference! A very comfortable flight and very pleasant service! Yes, after this painful experience, we also believe that Spirit is the worst airline in the sky. I have been working in the international field of 20 years. In my fast international experienced, I have never ecountered such poor customer service. More, Spirit service represenatives were rude and arogant.Normally, customer service people try to help the passangers... not to push them off the emotional cliff. Yes, I will avoid using profanity. But this is the first time in my life that I really wanted to scream, cry and use bad language at the airport. More, this is the first time in my life writing the official complain against the airlines.Please improve your service!!!


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