Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment OK, let me try it here, I placed a comment on FB and of course you deleted it!<br /> My parents purchased a brand new Vizio TV E422AR the end of July. The beginning of January it just wouldn't turn on so we called your customer service, he had us unplug it and plug it back in, we did, same results! So he said that he would put in a service request and it might take up to 5 working days. OK, so we waited, heard nothing.... so I called on the 15th @ 9:00 am and spoke with Cindy (481), I told her we hadn't heard from anyone and wanted an update. She seemed perplexed that no one had contacted us and put me on hold. When she got back she said that HD repair was not in the office at that time and she would get back with me. <br /> I called back @ 9:50 am and spoke with Frank (901)he said that the part was back ordered and he wasn't sure when it would be in. I asked him if I could have HD repairs number to call them, which he gave me and then proceeded to tell me that they were in Boca!!! I am in the Orlando area (I can't believe that you don't have someone more centrally located!)<br /> We have not heard anything so I called back today (1-17-13)and spoke with Trish, she informed me that the part is still on back order and she was not sure when it would be available. She said that she could give me a &quot;refurbished&quot; TV if I didn't want to wait for the part. Refurbished? The TV we bought was a NEW one......Unbelievable! Then she proceeds to tell me that it will take about 10 to 13 business days before we even get it! So much for paying for cable!!!<br /> I know that this is a luxury item and its not a do or die item but come on, no TV for a month? <br /> If we wanted a refurbished TV we could have gone to the TV supply store and bought a used one there and much cheaper than what we paid for this Vizio for.<br /> I can't believe you won the JD Powers award for 2012!!!!

Feedback

Your Name

Your Email

Verification