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I have been with T-mobile for 11 years to the day. I have so many complaints against them it is not funny. I hope if you are reading this, you will think twice as the other unsatisfied customers are speaking about. In that 11 years, I know I have paid about 20,000 dollars in cellphone bills have 1 to 2 phones per line. I have the following complaints and I am going to file a formal complaint with the Washington Attorney Generals Office. I am also going to investigate and campaign for a Class Action Suit. I think there are enough people on this website alone who would join in. <br /> Complaint #1 This was in 2002 - Because I received such horrible reception and spoke to numerous customer service representatives, I had no other choice but to forward my calls from my cellphone to the landline. Sadly because the contract is long and legal and basically not understable because of all the jibber jabber, most people would not know that when you forward your cellphone to a landline it charged you double the minutes. Now this was when unlimited minutes did not exist or it was extremely expensive. Well needless to say, I went over my minutes and was charged. The complaint therefore is: Why would they do that? It is sneaky and deceptive and they did not require their customer service Rep to disclose such policy that I believe they know would generate money and they are justified because WE signed the contract and we all know you must read EVERYTHING before you sign. Resolution: Our laws should require them to have a simple outline (understandable to all) - like a rental agreement. You would then be required to initial each one of these &quot;policies&quot; after the sales Rep read to you and ensured you understood.<br /> Complaint #2 - Why is Tmobile allowed to restart your contract for making changes to your account that is caused by their poor customer service, deceptive ways and practices. I know over the last 11 years, I have been held hostage by this company because my contract has been restarted HOW MANY TIMES? That when I finally dumped them a few weeks ago, I have to pay $200 per phone to &quot;cancel&quot; my phone - REALLY??? I am livid but laughing at the same time ABSURD if you ask me and I am going to get a lawyer and fight for other consumers.<br /> I have many many other complaints. But listen: I AM GOING TO SET UP A FACEBOOK ACCOUNT CALLED TAWNI'S CLASS ACTION SUIT&quot; please find me and post your stories of how you feel. I will then get a lawyer and hope you all will join in. Thanks for reading. (I am creating the page right now).... so if you can't find it try again.


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