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Original Comment I purchased a new Cuisinart Coffee Plus at Dillard's yesterday for $100. This morning my husband and I were unpacking the new coffee pot and it is in horrible shape! It is dented and the stamps for inside reservoirs have been stamped wiped off and re-stamped. When I called Cuisinart Customer Service at 1-800-726-0190 Nick told me that it is not a new item and has to be a re-boxed item raised is his voice then told me when I countered with a raised voice that I was being insolent! Michele, Nick's supervisor told me that there is no way this item got thru the quality checks & that the store it was purchased from must have repackaged the item for sale!! I called Dillard's and gave them the information that Cuisinart Customer service supervisor Michelle has suggested that the high end store chain Dillard's is perpetrating a fraud on the American public!! What Gaul!! I then called the store manager where I purchased the coffee maker and spoke to the manager of the household dept. and told her about Cuisinart and their "customer service"! She has offered to take this issue to the Buyers for Dillard's!!! Cuisinart is and always has been a horrible product and company! I have purchased their items in the past and have not purchased any until now and can assure you I will not make the mistake of purchasing them again!!!

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