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January 21, 2013<br /> <br /> <br /> Corporate Office Address:<br /> Frontier Communications<br /> 3 High Ridge Park<br /> Stamford, CT 06905 <br /> United States <br /> <br /> Phone: 203-614-5600<br /> Fax: 203-614-4602 <br /> <br /> To Whom It May Concern:<br /> <br /> I am writing to you today because I have a serious complaint with Frontier. I had received an offer of the Apple Gift card by mail. I called on January 9th 2013 to take advantage of the offer. I spoke with a representative by the name of Joe and he had completed my order. He told me that because I was doing an upgrade of some sort that I would qualify for a gift card of $150. <br /> <br /> So, today January 21, 2013 I called to inquire about the gift card because I had not received it yet, and thru conversation I was told that I would not receive the gift card because my account was in a payment arrangement for my monthly bill. Not only did the mailing that I received, NOT say anything about your account being in deferment that you couldn't qualify for the gift card, but your representative did NOT tell me that while we were on the phone. So I am told today that I cannot have the gift! This promotion was coming from your retention department....this is not my idea of retaining customers.<br /> <br /> YES, I am not disputing the fact that my account is past due but will be made current in 2 weeks. The POINT of this complaint was that it was not told to me by the mailing that you sent for the promotion AND most importantly it was told to me on the phone by your representative.<br /> <br /> I would like this issue resolved, it is not fair to promise something and be told something else. I have read in the past hour NUMUOROUS complaints online about the promise of the Apple Gift cards and Frontier NOT keeping their promise, I hope I am not another one of the statistics!<br /> <br /> Sincerely,<br /> Not a happy customer


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