Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment My husband placed an order online with Penney's on November 23,2012. When we received the order, 1 item was missing from our order. I checked my order online and realized that one item was back ordered.The busy holiday season came upon us and before we knew it, January 2013 was here and still no word on our missing item. I called customer service and inquired about the back ordered item (London Calling T-Shirt) on January 4,2013. The young man I spoke with informed me that the T-Shirt should have already been shipped out. He was puzzled and said he would have someone call me. Well, that call never came and neither did the T-Shirt. I called customer service again on January 18, 2013. I inquired yet again as to the whereabouts of the missing T-Shirt. The rep informed me that my order was cancelled. Cancelled?! Are you kidding me??!! No one ever informed me that my order had been cancelled! We needed this tee to complete an outfit for one of our daughters! I felt as if I should have gotten a replacement tee free of charge, for if anything, the inconvenience! The rep spoke with her supervisor "ASHLEY", and was told to tell me they could only give me 10% off! I asked for ASHLEY'S last name and was told she did not know it. Really? I am so done with shopping at JC Penney's! The stores barely have any Juniors apparel to choose from and now on-line orders are getting screwed up! No Thanks!

Feedback

Your Name

Your Email

Verification